The squeaky wheel pays no return shipping charges…..

Koi KastleI just got off the phone with an internet store. I bought a product a couple of weeks ago that did not live up to it’s sales pitch….

The product I bought was a “Koi Kastle”. This product is intended to be a safe haven in which fish can hide from a predator.

The reason I wanted this product can be found in my blog entry entitled: I am having mixed feelings about the magnificent Great Blue Heron that’s been visiting our goldfish pond…

As I  said in that blog entry, I am both a bird watcher and a Pet Mom. I was excited to see such a beautiful bird in my back yard, but he ate about a third of my pet goldfish before I saw him. They feed early in the morning when it is still mostly dark.

Here is a picture of the heron sitting on our waterfall. By this time, my hubby had covered up the pond with a floating net made for that purpose. I feel bad that he was hungry, but there’s a lot of lakes in this town with more fish. He does not have to eat my babies.

A magnificent Great Blue Heron who ate my goldfishI was broken hearted because most of my goldfish were born in my fishpond and I have watched them grow up. He even ate Rick. Rick and Ilsa are the parents or grandparents of most of my fish. I still hurt over it.

Anyway, so the write up on this product was that it was a safe place to hide from predators. The ding dong thing was $48.98, including shipping, so I expected it was going to be worth the price and my fish would be protected.

Wrong! The thingy was so flimsy I could not believe it! It was a thin sheet of plastic molded into a tunnel. It had no weight to it at all. If you picked it up it would just wiggle.

In my humble opinion, if a great blue heron saw my fish go in it, he would could just reach his long neck down and lift the “Koi Kastle” up and out of the water entirely.

Naturally, I decided to return it and get my money back. I called and got instructions for returning it. My hubby took it down to the mailing center and they told him that it would cost $39 dollars for shipping! No way!

I got on the phone and told that it was unacceptable that I should have to pay that much to return an unacceptable product. So, they emailed me a UPS mailing label with the shipping price encoded into it.

I just called to check on my order and see if they received it yet. While I was at it, I double checked to make sure that I would not have to pay back the cost of the shipping. I was assured that I would not have to.

So, I am going to be “made whole” as they say on “The People’s Court”. I am going to be exactly back where I started – I won’t be out any money for trying out this flimsy product.

But, this company is going to have to do some very fancy dancing to get me to be a customer in the future…..

Oh, and my hubby and I went to the “Habitat for Humanity” used building supplies store and got some vent pipe for cheap. It’s going to be our new Koi Kastle…

The fishpond still has the netting on it to keep the heron out, but when it warms up and the lilies and parrot’s feather plants start growing the net has to come off. That’s when my sweet hubby will set up my fishies’ new house.

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Filed under Goldfish, Life in the backyard, Pets

15 responses to “The squeaky wheel pays no return shipping charges…..

  1. Tracey

    Wow. Good for you getting the company to pay for return shipping! Wish l\’d heard this several months back when l paid to have a stupid product shipped back. Sorry about your fish X. l understand your mixed feelings about having the heron in the yard. l hope the piping works out well in the spring!


    Your welcome! Isn\’t it amazing what people try to pull? Good for you for standing up to them. Have you considered selling your version?

  3. X-Evolutionist

    @Rocket @Tracey: They gave it one more try to get money from me. After I wrote this post, I got a call from the company telling me they would be glad to refund all my money EXCEPT their shipping cost. So, I had to go over it all again. To make it more interesting, I insisted that they give me 50% off any one thing I wanted for my trouble. They said NO, but then they were happy to suck it up and pay the shipping. I am X, hear me roar. X

  4. Les

    Hi dear X, that thing even looks flimsy. I am sure the pipes will work just fine. The blue heron was only there cause it was easy pickins, the poor fish have never been hunted before so they were easy meals. And even with a place to hide they will still be if they have no fear of anything standing near the pond. You may need to keep the net there for quite awhile now that the heron found it, he will always come by just to check unless he flies north for the warmer weather when spring comes around. So how is your Lovebird? My babies are doing very well, it was a good choice in buying several at a time, they are so much happier than just 1 bird was. I am glad I learned that as soon as I did. I should have done more research before I got the first ones. Thank you for visiting and may you have a good night and day my friend… 😉

  5. X-Evolutionist

    @Les: I could not tell from the picture that it was flimsy. This is the space age and there are some very thin strong materials. At the price they were charging, I assumed it was some fancy polymer, not just cheapo plastic. My lovebird, Candy, is doing well. She loves to play by herself all day. She is pretty independent, usually. But, in the evening when my hubby and I watch some TV she has a tantrum until she gets to join us. She\’s a good little bird! X

  6. ╬ ◦ MәţǎmðŗρЂΦşǐک

    hahaha i like that last link thanking anyone for reading this far down hahaha…. yeah I hate companies that miss represent how good there products are and then give you the run around while trying to return it… lots of time spent and wasted eh?anyways sorry to hear some of your beloved fishes didn\’t make it…Gods Blessings!!!

  7. Les

    That is true, you wouldn\’t be able to tell much just by the picture. Candy sounds very cute. My babies greet me now. It is cute, they all stretch and act so happy. It was a good idea to get them…

  8. X-Evolutionist

    @ ╬ ◦ MәţǎmðŗρЂΦşǐک ◦ Ƹ̵̡Ӝ̵̨̄…: I tend to write long posts sometimes. I like to reward people who actually make it to the bottom. Thank you! X

  9. X-Evolutionist

    @Les: Yes, it was a good idea to get your pet birds! My birds are happy to see me, too. My parakeets all have different personalities. Even though they have all lived with me since they were babies, some will let me cuddle them and some won\’t! In fact, the two who let me cuddle them the most were not even born here. They were homeless splay-legged babies who I adopted and hand fed. I had to hand feed some of the babies who were born here, too when their mother got mean. But, not all the babies I hand fed like me to cuddle them. Like I said, they all have different personalities. X

  10. Les

    I hear they are like that. And I read too that the mom will sometimes start being mean and you may have to take over the feeding of the babies. It is loads of fun just watching them play and do silly things…

  11. X-Evolutionist

    @Les: My mother parakeet had babies three times in one year. The third time she got mean. She pulled feathers out of the babies. I had to take the mother bird out and just put her in for a visit sometimes. I had to take over the feeding. Also, the daddy parakeet helped with the feeding. X

  12. Les

    I read that they do that, they will try to have three batches in a row, it is recommended to stop them after the 2nd one. Daddy takes over feeding when he realises mom isn\’t there. They are so cute, they feed each other just to be friends. Like people shaking hands. I see the 2 males do it all the time, just recently my 2 females started, so it means they just became friends. If a male and female do it, they are becoming mates…

  13. Les

    How many babies did they have back then?

  14. X-Evolutionist

    @Les: I don\’t remember how many babies were in each clutch. One time there were five eggs that all hatched and lived. Another time there were eight eggs, but not all of them hatched. And of the ones that hatched not all the babies lived. Long story. But, the most parakeets I ever had at one time was 21. That was the two parents, all the babies, and a some others that I had adopted. I used to adopt handicapped parakeets. My mother bird had an injury and only had one eye, for example. My two that I talked about the let me pet them are the last ones I adopted. I can\’t take in any more birds because of feather dust and my lung disease. My hubby let me get my lovebird, Candy, for my birthday because she was so little. But that\’s the last new one I can have. X

  15. Les

    That really sucks, birds are a lot of fun. I love all animals, but birds have always been my favorite. It is sad you got trouble with your lungs. I have major trouble with my back, I keep trying to think of something I can do to supplement my pension. They sure don\’t believe in giving enough for a person to live on. It is funny, the federal government pension gives me small yearly increases, but the provincial government takes it away. Stealing from the poor to finance the disaster they call the Olympics. They have already spent several billions and it isn\’t finished yet, no way they will ever recover it.

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