A very short question for Windows Live Administration. Edited to add: Thank you Windows Live Admin for adding “Spam” to the list of “Report Abuse” offences.

Edited to add!

Success! I just reported a Spammer and noticed that “Spam” is (finally) in the pull-down menu in the list of offenses.

I was told that I was fighting a losing battle, but I had faith in my Windows Live community. I know it was just a matter of time until my rants, I mean my suggestions, were heard.

Thank you, Windows Live!

Before:

pre-spam After:

image 

Now if something can be done about those illegible characters we have to decipher for each post…

As of now, nobody should merely complain about spam. When you get  spammed, go to the offenders account and click on “Report Abuse”. It is our responsibility to turn in activity against the Code of Conduct.

Now that “Spam” has it’s own listing, and it is not included in “Other” we should be able to expect the accounts of habitual spammers to be deleted in record time.

X

Original Post is Below:

—————————————-

Windows Live Administration, please pick one of the following options:

  1. Selling Viagra by sending spam from a Windows Live Space is a wonderful thing.
  2. Selling Viagra by sending spam from a Windows Live Space is a horrible thing.

I would just like to know if this is an acceptable activity in our Windows Live Neighborhood. If this is acceptable activity, I am very disappointed. If this is unacceptable activity, please prevent it.

Here is a Sampling of current Spaces set up ONLY to send spam to advertise their Viagra store:

There are many more Spaces set up just like this.

Read the following if you would like to know how difficult it is to report a Space that is sending spam:

I get five or six emails a day (in my non-hotmail account) with an ad for Viagra or Canadian drugs with a url of a Windows Live Space to buy them. I block the email address, so they get a new one. The space has to be deleted so the spam has no reason to be sent.

People outside of the Windows Live community are going to think Windows Live is a Viagra Super Center.

I have been reluctant to quote the actual email I’ve gotten because some of them are just gross. Here’s one of the not so gross ones:

Your beast will get deeper in
hockett_mutia@yahoo.com
Enjoy drilling her more
http://spaces.live.com/9p0d3q7kyerf6rcnum9

Is that the image we want for Windows Live? That is why I want a way to report the spaces that send this this spam. Why make everybody individual block the spam if we can stop the people sending the spam.

Since there is no offense called “Spamming”, “Other” must be chosen in a complaint against a Space that sends spam. No matter how much detail I give in the provided text box, nobody ever reads it.

Reports to “Other” generate an automatic response. I’ve gotten this letter many times, from different people.

The policy has to change. There has to be a special offense for “Spamming” to stop this vicious circle of reporting spam and having the reports automatically rejected.

More information is always asked for, very specific information. But, all cases are different, and different ways of reporting them must me allowed.

Here is the form letter that is automatically sent out to all abuse reports to “Other”.

Hello

Thank you for writing to Windows Live Spaces Customer Support.

We appreciate your interest in reporting possibly unacceptable activity in Windows Live Spaces.  For us to be able to investigate this matter, please reply to this e-mail with the following information:

– a clear description of the violation
– Space Name
– the link or URL of the web page where you found the offensive material
– Blog Title, Date blog was posted, time blog was posted, permalink (if applicable)
– List title, date posted, sample contents/entries
–  a copy of the offensive e-mail with complete full headers

Once we are in receipt of this information, we assure you that we will investigate the Space and take appropriate action based on our findings.

Windows Live Spaces has comprehensive online help available to you. For more information, click the "Help" button at the top of any Spaces page.

We look forward to hearing from you soon.

Sincerely,

Florence
Support Specialist
Windows Live Support Team

Please change the system so that spam reports are actually read and responded to. After I send the original complaint back, with all the detailed information that is asked for, all I get is this form letter back. Nothing ever gets resolved.

I love my Windows Live community. I care about the reputation of Windows Live, and how our community looks to those outside our community. Please prevent spam coming from Windows Live Spaces. Please do not let spammers tarnish our image.

Thank you,

X

(This Blog entry was originally entitled: “To Rob Dolin and other Windows Live heads concerned about spam in our community”)

This was additional information that Rob Dolin asked for regarding my complaints about the difficulty of reporting Windows Live Spaces that spam. Also see my blog entry linked below for more details of the situation:

I wish to report an inconsistency within the Windows Live Code of Conduct.

X

Edited to add: I got Spammed on my Profile today. The post is in a language I do not speak. But, it includes a link to an offsite website. When I go to their profile, it is obvious that this person does nothing with his account except post the same message over and over and over. I just reported it to “Report Abuse’. I haven’t reported lately since nothing ever gets resolved. But, this time, Rob Dolin and Dare are both aware of the situation. I will report the results as soon as I get them….

X

Edited to add:

September 22, 2009

Check our Medicationss line up a=nd choose whats best

From:fun_sexxy_girljat@yahoo.com
Subject: Canadian Medicatio#ns_s are cheaper
Body: Check our Medicationss line up a=nd choose whats best

www.spaces.msn.com/nn4znbv217uv

Click Here For Free Viagra

Save Over 80% On All Medications

What was your first impression on seeing that blog title? I got that in my other email address this morning (not my hotmail)

Email like this is being sent to email addresses OUTSIDE of our Windows Live community. I do not want this to be somebody’s first impression of Windows Live. One quick glance at the profile  will show that the only activity since April (as far back as it goes) is to post spam comments in Spaces. obviously, as in my case, they are probably sending email spam just as often.

Windows Live admin, please give us an efficient way of reporting such spaces. All that has to happen is to add one line to the "Report Abuse" page pull down menu for "Type of Abuse": "Spamming"
https://support.live.com/eform.aspx?productKey=wlgroupsabuse&ct=eformts
As of now, spam can only reported as "Other" and other reports are ignored.

Spamming is against the Windows Live Code of Conduct, already, we just need a better way to report it.

X

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100 Comments

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100 responses to “A very short question for Windows Live Administration. Edited to add: Thank you Windows Live Admin for adding “Spam” to the list of “Report Abuse” offences.

  1. Gerry

    Here\’s the Link to the Qwest page. http://www.qwest.com/residential/internet/broadbandlanding/Towards the top you can see the "Qwest with Windows Live". This is what I have. : )

  2. Gerry

    I don\’t see ads on my profile page when I\’m logged in either. So it still works almost like before.Good night X : )

  3. X-Evolutionist

    Gerry, Good night. I\’m going to try to get some sleep too. X

  4. Cynical

    A very delayed response to your question, X. It was only the link to the surplus store which was removed, not the whole post. I hope you got a good rest.Peace, Doc

  5. X-Evolutionist

    Doc: I\’m glad that\’s all it was. I got 3 hours sleep. zzz

  6. Jen

    Hey, X. Saw your latest ATL comment and went to snoop what you had in Clubhouse. You must be doing really well now to get the Master tag. Good for you, Gal. There\’s hope yet that someone will take notice of you over this subject.

  7. X-Evolutionist

    Jen, Thanks. They have a point system, and you get points for each post you write. I guess I\’ve written a few Clubhouse posts. You can host the "Ding dong the Spam is Dead: Party and give me a bottle of Viagra to celebrate. X

  8. Jen

    You really didn\’t write that last sentence;-)

  9. X-Evolutionist

    Jen, Maybe you can think of a more appropriate present. Dorothy got the witch\’s broom. I thought this would be the same, no? X

  10. Jen

    You make me laugh, you do:-D

  11. X-Evolutionist

    Jen. Aw shucks. It wernt nuthin X

  12. X-Evolutionist

    I just reported the Battery Guy: http://cid-6fe7c4f68ecc3916.profile.live.com/Your Support Ticket Number: 1113143954I reported him for the Code of Conduct offense of "Other" in the Report Abuse form at the bottom of all profiles and spaces:Quote"This guy uses his Windows Live account to do only one thing:He posts ads for batteries in comments. Please cancel his account. Here is the latest victim:Dare Obasanjohttp://carnage4life.spaces.live.com/Blog/cns!616444EE7A34F417!2325.entryMy name is X and I hate garbage in my community. Thank you.X"End quote

  13. X-Evolutionist

    PS: I have Windows Live Alerts for various people to keep up with what is going on in Spaces. I like to know important things, like how the Spam Reporting situation in Live is going. This morning I had an alert for a new comment in "Dare Obasanjo, Program Manager at Microsoft"s space. I went to it, and the new comment was the Battery Ad. We have all gotten it, so no need to explain. I just think this is ironic. X

  14. X-Evolutionist

    Suggestion: Post links to the accounts of Spammers in the comments of this post. Let\’s check to see how long they are allowed to stay in business. X

  15. Gerry

    Hi X, Looks like Dare doesn\’t use his space anymore since he hasn\’t wrote since last winter. Seems like the only one at Windows Live who has updated their\’s at all recently is Rob Dolin. Just an observation.

  16. X-Evolutionist

    Gerry, He may not post blogs in his space, but he account is active otherwise. He posted on Twitter an hour ago. He has made comments in All Things Live, before, also. X

  17. Diana

    @X, thanks to your link in this blog I was able to report about 20 offensive profiles/pictures that came my way via network invitations. I now shall wait to see if there has been anything done to those profiles but that would require me to have faith in humans to do the right thing. *holding my breath* (not)

  18. X-Evolutionist

    Diana Le: I hope you are successful in your reporting of those pictures etc. Some of us are having a hard time with the way reports are handled currently. X

  19. X-Evolutionist

    This account posted spam in my comments. X: http://cid-fa2b38865834f7f4.profile.live.com/ Reported:This person\’s only activity is posting spam advertisements for razor blades. Please close this account.Thank you for submitting your issue to Support.Your Support Ticket Number: 1113320981

  20. X-Evolutionist

    This account posted spam in my comments. X: http://cid-e9d4c90b5c91f72b.profile.live.com/Reported: "This person\’s only activity is posting spam advertisements in comments. Please close this account."Thank you for submitting your issue to Support.Your Support Ticket Number: 1113321363

  21. X-Evolutionist

    @Everybody: Wow, this spammer must think that my little Space has excellent exposure on the internet. He posted a gazillion spams in my space in lots of different posts. I feel special! http://cid-e9d4c90b5c91f72b.profile.live.com/whatsnew/

  22. Charles

    I use the Windows Live platform for business because it can automatically sync with my mobile device. And, it is not a phone, it is a pocket PC. My hotmail account effectively filters junk mail. Maybe your case is extreme, so, how do we know where to draw the line? I certainly don\’t spam. But, I do recieve good exposure by driving traffic to my space. Check it out!

  23. X-Evolutionist

    @Charles Allen: You say your post here is not spam, however, you asked me to visit your space which is selling things. I believe that is the very definition of spam. X

  24. X-Evolutionist

    @ Everybody: And you said it couldn\’t be done… The squeeky wheel wins this round! Please send your thank you notes to me care of this address. X

  25. X-Evolutionist

    Thank you for submitting your issue to Support.Your Support Ticket Number: 1113889082

  26. X-Evolutionist

    Thank you for submitting your issue to Support.Your Support Ticket Number: 1113889325

  27. Valerie

    Hi X and to all, This is an excellent initiative that you did and a beautiful result obtained… Thank you to Windows Live, but especially and rather THANK YOU to you, X, because I find that Windows Live could do more of effort while verifying a little more which happens on certain spaces… Certain persons confuse Windows Live with a vulgarity site in order not to say worse again… Have a Great Evening everyone, Bye-Bye and see you!!!…

  28. Jen

    Well, Kid – you know what they say about faith! Good on you. If more of us fought to win like that, we\’d have more goodness in this ol\’ world.Crackin\’ result, X. Be proud, and thanks to all at Windows Live who made it happen.

  29. X-Evolutionist

    Jen and Valerie: Thank you! I received an award already! X

  30. X-Evolutionist

    Spam bump: Success! “Spam” is (finally) in the pull-down menu in the list of offenses.

  31. Gerry

    Good job X!Nice to see that someone is listening.

  32. X-Evolutionist

    Gerry, Thanks. Yep, good news. I\’ve already reported about 10 spammers today. It\’s a lot easier now. X

  33. Cynical

    Congratulations!Peace, Doc

  34. Mandy

    LOL now you know why they never put that word in the list …….. they\’ll be inundated with spam reports now!!You\’ll have to let us what action is now taken.Well done though, Daniel and Goliath springs to mind!

  35. Jen

    OK, so what happened after reporting? Did they get booted off? As for the award, well done X. Well deserved.

  36. Jen

    Oh, and another thing: wonder if Windows Live Team\’s blog will go back to having commentary again?

  37. X-Evolutionist

    @Everybody: Since Spam is on the pulldown menu now, that does not mean that everything is going to magically be different around here. All it means is that our Spam reports will be listened to, and dealt with. There will be just as many spammers, but they will be stopped sooner now, so there will be less total spam posts. It is everybody\’s responibility to report Spammers when you see them. The Code of Conduct says that accounts can be deleted without notice for violations. The time to roll over and ignore spammers is gone. Now we click the Report Abuse under the spammers account and tell admin that they are Habitual Spammers (my term) and their account should be closed. Let\’s be an army against Spam. (this feels better than shaking my broom and getting nowhere) X

  38. X-Evolutionist

    @Thanks Everybody for acknowledging that my rants, um, feedback got this done. Personally, I think my rants, er, feedback did it, too. I have not seen anybody else talking about this (at least not to my extent). X

  39. X-Evolutionist

    Jen: I gave myself an award. I just pretended it was from all of you. X

  40. Mandy

    old chinese proverb X, Many hands make light work! (unless of course they are reaching for the lightswitch at the same time! ;-D )

  41. X-Evolutionist

    Mandy: Yes, they will get more reports now. But, Spam was always against the rules. It is fitting that a way to report it should be in place. X

  42. X-Evolutionist

    Mandy: Good one. If we all turn in spammers as we see them, we should see less spam posts (per spammer) in the future. X

  43. Valerie

    Hi to all,Thank you to you, X, for consecrated time to this common cause to all us……Yes, this is at each of us now to denounce the pathetic spammers… and to see their account to block…Have a Great and Wonderful Day everyone, Bye-Bye and see you!!!…

  44. Mike

    Fantastic! That\’s great news!

  45. X-Evolutionist

    Mike: Yes, it is good news. I\’m very happy. X

  46. X-Evolutionist

    Valerie: You are welcome! X

  47. Docextreme

    Hello X, thanks for the email I am very tired of having to clean my blog every other dayI don\’t see how WL could not add some kinda of feature so we have more control of who\’s spamming every ones blogs…..next time I get the addy I will send it..

  48. X-Evolutionist

    Good luck. Things are better today than they were yesterday. So we are making some progress. Don\’t give up yet. Just keep going to the spammer\’s profile and turning them in with Report Abuse and select "Spam" in the pull-down menu. X

  49. Docextreme

    Will do X, thanks so much:) bookmark this post

  50. JoJo

    Hello , can giv me direct hotmail or email that i can send reply the mail that Window Live Abuse sent for me? i press reply.. but if keep return me this message ( Delivery Status Notification (Failure) ). Please i really need guide to take back my account.

  51. Wayne

    Thank you very much for your fight against Spam. I too have had spam, especially porn links posted in my blog comments and it is very annoying. I have thought of closing this and did do it from time to time but then that blocks my friends who would like to comment.

  52. X-Evolutionist

    @DingBat: No need to thank me, but you\’re welcome! I have a current discussion about Spam in the new Windows Live Solution Center here: http://windowslivehelp.com/thread.aspx?threadid=e87740ad-8c30-4ce4-9e2c-6f5dc02653cd That forum used to be just for Hotmail, but they added Spaces to it last week. It is funny because they are VERY concerned about spam in Hotmail, just not in Spaces. This has been a thorn in my side for almost two years. Put "Spammers" in my search box, you\’ll see. X

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