Dear Windows Live: Here is the latest failed result of my trying to report an account that does absolutely nothing but post spam. Can’t you do something about this?

This morning, I reported this account:

http://cid-e9d4c90b5c91f72b.profile.live.com/?sa=841240496

If somebody would just take 30 seconds to click the link, they will see that this person posted a zillion spam comments in my Space last night, and never posts anything else but Spam as far back as the account goes. There is no space, no profile picture, and no activity except spam.

I went through the proper channels, the only way set up for us, and I gave this report of the problem:

This person’s only activity is posting spam in comments. Please close this account. X

As you will see below, I have been asked more questions about this. Do I really need to say anything else? Can’t somebody just take a peak at that link and just close the account without me having to give more information?

The extra questions are because Spamming is not listed as an offence. You have to choose “Other”, and it is automatically sent back for more information about the “Other” problem. But, I gave all the information that there is, and that is needed.

Please, Windows Live, this is my online home. I love it here. I do not want garbage in my online home. Please give us a way to report spam and have something done about it.

X


RE: SRX1113321363ID – Windows Live Profile Abuse‏

From:
Microsoft Customer Support (NTWRK.PROF.00.00.EN.SYK.MNL.AU.T01.SPT.00.EM@css.one.microsoft.com)

Sent:
Thu 10/01/09 12:12 AM

To:
email-address@hotmail.com 

Hello X-Evolutionist,

Thank you for writing to Windows Live Profile Customer Support.

We appreciate your effort in reporting unacceptable activity in Windows Live Profile. However, in order to proceed with the investigation, please provide the following information:

– A clear description of the violation

– Profile name

– Profile URL (http://profilename.profile.live.com)

– Body of Comment / Date posted / Violation URL (if violation can be found on Profile What’s New)

– Body of Note / Date posted / Violation URL (if violation can be found on found on Profile Notes)

If your concern does not involve a Windows Live Profile, please specify the exact MSN or Windows Live Service (Windows Live Messenger, Windows Live Hotmail, etc.) that your inquiry is related to, so we can direct you to the appropriate support channel.

We look forward to hearing from you soon.

Sincerely,

Jo-ann F.

Support Specialist

Windows Live Support Team


— Original Message —
From : x-evolutionst@hotmail.com
Sent : Wednesday, September 30, 2009 2:04:23 PM UTC
To : 194df790-0db9-4d56-93a2-1cead4e32d07
Subject : Windows Live Profile Abuse
Service:
   Windows Live Profile Abuse
What type of problem do you have?
Full name:
   X-Evolutionist X-Evolutionist
The e-mail address for us to send a response:
   x-evolutionst@hotmail.com
Primary e-mail address/member ID associated with the account you are inquiring about:
   email-address@hotmail.com
Please enter the URL (Web address) of the Profile you are reporting. (Example: http://profilename.profile.live.com)
   http://cid-e9d4c90b5c91f72b.profile.live.com/

Type of Abuse
   Other [Other]
Location of Abuse (include exact link or cut and paste the content into the details section below)
   Comments [Comments]
Please provide as much detail as possible regarding the abuse or offensive behavior you are reporting to help us investigate the issue quickly
   This person’s only activity is posting spam in comments. Please close this account. X
Which operating system are you using?Windows XP: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 2.0.50727; .NET CLR 1.1.4322; InfoPath.1; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3)
Which browser are you using: IE7
Location: en-us – English (United States)
Type of Support: E-mail Support
Browser Default Language: en-us

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Windows Live Tags: Clubhouse, spaces, profile, abuse, feedback, spam, story

49 Comments

Filed under Windows Live

49 responses to “Dear Windows Live: Here is the latest failed result of my trying to report an account that does absolutely nothing but post spam. Can’t you do something about this?

  1. Mandy

    YUP! that\’s what I got, good luck with the crusade X!

  2. X-Evolutionist

    Mandy: They have got to get it together one of these days. Thanks. X

  3. Mandy

    But it\’s so infuriating, X, you write everything they need to know down in the first place and the only response you get is a form to write it all down again! I think it\’s more likely, people will stop complaining.

  4. X-Evolutionist

    Mandy: In the past week and a half, I spoke to two human beings about this. Rob Dolin wanted to know the details so he check into it. I forget who else responded to me. Anyway, something is gong to happen for the good. This is just ridiculous. I\’m hoping that the embarrasment will force them to change the system. X

  5. Jen

    It\’s been so long since I went to the Spam help thingie in Live own Solutions Centre, but I was getting more emails from others who have been in there complaining. However, they\’re concerned with Hotmail, which you\’re not complaining about. I\’ll grab the link if you want it.

  6. Ed

    Maybe you should think about locking down your space (i.e turning off comments) I know you might not want to, but its the only way to avoid spam at the moment. It would be good if they introduced a \’comment require approval\’ feature like they have on myspace, as well as capthas.

  7. Jen

    Oh, forgot – guess what? Because actual Windows Live people are running the Solutions Centre – all bad, "angry" words are blotted off the page with their automatic blocking system. Why can\’t we have something like that to run on here? Bit of software to embed, maybe?

  8. Mandy

    I hope so too X, I don\’t get spam at all, but can see it would be bloody irritating! but the whole system of complaining is just not good, for anything! The only real response I\’ve had, was the one in my blog, which was a bit of a run around at best! I remember asking, years ago, why something happened, in my stats, I think it was why no referring address, I got a nice reply from a person, saying why it happened, they just asked some one there who knew, he answered, they all have blogs, things must happen to them, as well, what happens if they complain? (eventually for my blog, some one in my network suggested an answer, never got anything from Live that was helpful!)

  9. Mandy

    Shame they haven\’t got on here, as in facebook "allow only friends (or friends of friends) to comment" option, it\’a all or nothing here!

  10. Jen

    Well, Mandy – as you know, that\’s how I\’ve set my own permissions here – only allowing those I trust near me on Spaces.

  11. Mandy

    But Jen you have to block your whole space to do that, which defeats the point of Spaces really, if we had the same options as FB, things would be simpler, we could see a space, decide whether we wanted to add, add, then comment, and visa versa, when someone adds – look a space see if we like or not! the result would be NO SPAMMERS, just friends! As it stands at the moment it\’s all or nothing!

  12. ThisIsMyHomeRightHereWithYou

    Agree with you mandy have many a time said on other peoples blogs that windows live have got this place that you have two choices, 1)-let all view you\’re space and live angrily with the spam and crap that gets posted on you\’re profile. or 2)- block you\’re space like jen has done so nobody can view anything before adding you, (people don\’t add ) which to me is totally defeating the reason of Live Space and networking.X, they ignore all reports, i gave in pressing the \’report this profile\’ a while back, Good luck with this.

  13. ThisIsMyHomeRightHereWithYou

    Whilst kind of on the subject, have live space got a setting that only lets friends on contact list see a person\’s blog? Guess another setting those people at Live didn\’t think about.

  14. Jen

    It\’s a bit long-winded, Mandie, but what you do is pick from your contact list as to who can see, or not, each bit of your Space/pictures, etc., that you want them to see. Instead of just ticking against Network, you\’d go to the bottom of the page and pick people out of your list. T\’would be easier if only "friends" could visit. Want a blog on how to set it? Live Team did one ages ago…

  15. Jen

    Don\’t forget that if you\’re in any Groups, you can set things to "Extended Network", which means anyone in those Groups can come and kick around your Space. If any of them play up, you might be able to track \’em down to a Group and warn your other network mates!

  16. Mandy

    As I was saying – easier if they had the FB set up! "only friends"

  17. Greg

    While you\’re at it, why not have a little fun with your spammer? http://bit.ly/2Mb1fO

  18. Jen

    I loved that blog when you wrote it, but Greg? (Ahem!) Wha\’appened when you reported him?

  19. Greg

    As far as I can tell, he\’s history. And that was probably the only time I\’ve received blog comment spam in 3 months or more. Like I\’ve said before, WL has taken measures behind the scenes to de-incentivize spammers by ensuring their junk comments have no impact on search engine ranking of the websites they advertise. Anyone who\’s still foolish enough to spam on WL Spaces blog comments is just wasting their time.Another type of spam that\’s a little less obvious affects trackbacks. Do you guys every look through your trackbacks to see who\’s linking to your posts? My latest post shows you how to peruse your trackbacks easily… http://bit.ly/W3rfr If you see alot of mysterious trackbacks (especially .ru domains), then you can delete those too. They\’re less noticeable than junk in blog comments, but spam is spam, and it must be cleaned.

  20. X-Evolutionist

    Ed suggested that I turn off my space comments. I appreciate the suggestion, but that is like deciding to quit going to picnics because there might be a couple of ants. (Or, like not getting married because you might argue sometimes….. are you reading this sweetie?) X

  21. X-Evolutionist

    SweetSunnySide said they ignore reports. No, they don\’t. Porn reports are dealt with pretty well. I\’ve seen them shut down the same day. But, "Nudity" is on the pulldown list, it is not thrown in with "Other" like spam reports are. They get forwarded to another department, or something, to be dealt with automatically. X

  22. X-Evolutionist

    Sweet Sunny Side asked: Whilst kind of on the subject, have live space got a setting that only lets friends on contact list see a person\’s blog? … We already have that, don\’t we? I thought so, anyway. I want mine open to the public, though. X

  23. X-Evolutionist

    Greg, Jen and Mandy: Thank you for all the comments and info. X

  24. Jen

    Another good point, Greg. Will have a snoop through that blog. In the meanwhile, I wonder: can Viagra spam be reported as porn? Wonder what would happen if someone put it under that heading?Now there\’s a thought;-)

  25. Jen

    You don\’t have much choice but to have your blogs open to all, do you, X! Clubhouse…

  26. X-Evolutionist

    Jen: If the ad you speak of would have visual proof of the results, then yes! X

  27. Jen

    Don\’t tell me they\’d need pictures? Aren\’t the words enough?NO!!!Aaarrrgghhh!

  28. Mandy

    I\’ve always had trackbacks turned off, Greg, going back the beginning of space/time (continuum?)

  29. X-Evolutionist

    @Windows Live Admin: Why is this account still open five days after I have reported that all he does is Spam in comments? http://cid-e9d4c90b5c91f72b.profile.live.com/?sa=841240496X

  30. Mandy

    AAhh battery man is back!

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