I wish to report an inconsistency within the Windows Live Code of Conduct.

Dear Windows Live:

I want to call your attention to an inconsistency within the Windows Live Code of Conduct. First off, I with to quote this part of the Code of Conduct webpage:

Report violations of this Code of Conduct

This is your community. Help us make it strong, vibrant and enjoyable by all members.

  • If you see content that violates this Code of Conduct, please report it for review.

I am a regular participant in all things Windows Live, and I do consider this my “community” as stated above. As a member of this community, I do wish to help it stay “strong, vibrant and enjoyable”, also as stated above.

There is a certain violation of the Code of Conduct for which there is no means of reporting set in place. Thus, there are two options:

  • this used to be a violation, and it is no longer.
  • this is a violation, but no method of reporting is in place yet, and it is important to modify the means of reporting to include this violation.

The violation of which I speak is listed under Prohibited Uses (copied in part, below)

Prohibited Uses

You will not upload, post, transmit, transfer, distribute or facilitate distribution of any content (including text, images, sound, video, data, information or software) or otherwise use the service in a way that:

  • contains or could be considered ‘junk mail’, ‘spam‘, ‘chain letters’, ‘pyramid schemes’, ‘affiliate marketing’ or unsolicited commercial advertisement.

The location of the area in which no method of reporting is located is Windows Live Spaces. Currently, there are quite a number of Windows Live Spaces which are being utilized as stores to sell items.

The problem is that the owners of the Spaces then post spam directing potential customers to their stores in various places within the Windows Live community.

In addition, they send out spam emails to email accounts outside of the Windows Live community, again, directing potential customers to their Windows Live Space.

I can not believe that Window Live wishes to be associated with the mass mailing of Spam advertisements with graphic terms. directing people to Windows Live Spaces selling sexual aids I do not think that is the picture Windows Live and MSN wishes to see when thinking about them.

I receive several of these in my non-hotmail account in Microsoft Outlook per day. Each time, I add the email address to my blocked list, but additional email addresses are easy to come by, and the Spamming for the Windows Live Space goes on and on.

It states in the Code of Conduct that Windows Live can delete accounts for violations:

Termination and Cancellation

Microsoft reserves the right, at its sole discretion, and without any obligation to do so, to review and remove user-created services and content at will and without notice, and delete content and accounts. Microsoft reserves the right, at its sole discretion, to ban participants or terminate access to services.

The Code of Conduct gives a method by which to report violations:

Rights and Responsibilities

You may use the Report Abuse link to report violations of this Code of Conduct.

Now, here is the problem. As a member of the Windows Live community, I want to help, as I am asked to do.

But, the “Report Abuse” link on Windows Live Spaces does not have the Spamming offense listed.

I am forced to report Spaces set up to send spam as “Other”. Reports to ‘Other” are always returned for more information routinely, and since I always give all the information in the “Abuse Report”, there is nothing new to send back. And there is drops.

As a member of Windows Live, I want to feel that steps are being taken to ensure that I am being protected from the risks of being online, including spam. Spam is intrusive, and wastes valuable time. I feel that Windows Live should strive to do all in its power to control it.

Allowing a Space that sends spam to continue to exist shows that Windows Live is not doing all it can to protect users and the communities it effects. Plus, it does not give a good impression of Windows Live.

I love my Windows Live Community, and I want to help keep my Community clean, as we are asked to do in the Code of Conduct. We are asked to report problems in our Community, therefore, we should be given ways to report them.

Please add “Spamming” to the list of “Types of Abuse” in the “Report Abuse” page for Windows Live Spaces.

Thank you,

X

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35 Comments

Filed under Windows Live

35 responses to “I wish to report an inconsistency within the Windows Live Code of Conduct.

  1. Valerie

    Hi X and to all,I wished that someone can write in English on this serious subject… In the name of all us, a Huge THANK YOU X-Evolutionist of have written it… You know, it arrived me to accept the persons that had nothing to divide, then that sometimes finally, I had the bad one surprised to note that they have nothing to do on Windows Live, for too vulgar, respectful not the Code of driving… Have a Great and Wonderful WeekEnd everyone, Bye-Bye and see you!!!…

  2. X-Evolutionist

    Valerie, Thank you for your kind comments on my post! X

  3. Richard

    You mention spam and "graphic terms"… what about kids being able to see "graphic" adult oriented profile pictures and in photo albums on live spaces? I TRIED to do something about that, one of those profile owners did not like me requesting him and his group hide theses photo\’s in question to their network only. The end result was me getting a promise/threat of canellation from MSN in less than 24 hours after commenting/replying to this individuals "thoughts" to me via private message because of my "choice of words", :-S MSN didnt like that and replied about being concerned about these types of correspondence, but yet turns a blind eye to the direct violation to the first two rules found in the Terms of Service. His "graphic adult oriented profile picture is still there along with all of his friends 4 days later.??? Lack of action on MSN\’s part is as "tacky" as the individuals I reported. And because of the response on my profile page notes and private messaging from this group I\’ve had to change communication preferences. I have no other choice, I\’m taking this one to the local news.

  4. ThisIsMyHomeRightHereWithYou

    \’\’directing people to Windows Live Spaces selling sexual aids\’\’… X am TOTALLY with you on this, if you remember alittle bit back i posted about this in you\’re group, alerted all my online friends how naffed off about this i was via a blog or 3,…reported! reported! reported till that was all i was coming on Livespace and doing… Personally i gave in, and stopped reporting it did no good.I guess the questions are-Why did this sexual spam start- Live when it was just spaces never had all this sexual content, why now??How did it start- Those wonderful people over on Live would have to put their coffee cups down and think about this one…WTF is anybody out there on live doing about it… i think the answer is NOTHING because they cannot control it…. They get too many email \’report abuse mail\’ per hour to go through and delete all the spaces involved in this violation.End Result- People on live space stop reporting these spaces, has we feel like we are being ignored anyway, as if Microsoft wants these spaces to be out there for their own gratification.TBH the whole \’report abuse\’ process is too long for me to be personaly bothered anyway!@Richard k – Alot out there are like you, their once open to all space is now so tightly shut down nobody can add them to their network even if they wanted to… End result of that is -they leave spaces and go over to Facebook.Have a lovely sunday

  5. Jen

    Why not do the same as we have on JTV, where you can "Flag" a channel? Microsoft would just need to add this code and embed the Flag button as part of the Windows Live setup. Existing Spaces would see this Flag button on their Spaces next time they logged on. Can\’t be difficult! Then, if anyone wanted to complain, they\’d visit the offending Space and hit the Flag, which would then put up the appropriate Spamming option as a relevant complaint option.

  6. X-Evolutionist

    @Everybody: I agree! There should be much better systems in place. In the Clubhouse, there is a "Flag" you can click, and it gives the circustances underwhich a "Flag" is necessary. But, even if the problem as you see it is not of the list, you can STILL flag. There are problems with the Spaces that are not on the list, so you have to report is as "Other", with is automatically returned for more info, after all info has been given. Can you say vicious circle? Any way, I like my town, Windows Live, and I want to help pick deal with the litter, as we are ASKED to do in the Code of Conduct! If we are asked to report problems, shouldn\’t there be a way to report them? Duh. X

  7. Keith

    I just received a private message this morning. One of those that tells you they want your help in accessing money in a foreign account. They want you to contact them for help. They will supposedly give you 30% of ridiculous sums of money. I\’m tired of these. I reported it this morning as abuse. Then I informed the sender, who is supposedly a Windows Live user.

  8. X-Evolutionist

    Keith, Keep up the good work! X

  9. Jen

    Wonder how Keith makes a report, should he get any backlash? I hate this kind of thing.

  10. X-Evolutionist

    Success!: "Spam" has been added to the Report Abuse pull-down menu for list of offenses.http://x-evolutionist.spaces.live.com/blog/cns!25A0033DD834DD1D!11888.entry

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