I have contacted Windows Live Support many times. Most of those were times when I was trying, unsuccessfully, to report Windows Live Spaces that are set up to sell Viagra and Canadian drugs, etc, and send out spam emails. I get spam with links these Spaces every day.
Yesterday, I clicked on the “Report Abuse” link at the bottom of my Space to see if “Spamming” had been listed to the reportable offenses for the use of Spaces, as all of my previous reports have requested. (it still has not been added).
As soon as I clicked on “Report Abuse”, a bright flag appeared in the top right of my screen asking me if I would like to participate in a Windows Live Support Survey. Oh, yes I would, I said to myself!
I am so disappointed in The Windows Live Support Survey. The survey was many pages long, and on none of the pages was I asked to write in what my problems were! In my humble opinion, this survey shows exactly what the problem is with Windows Live Support.
Windows Live Spaces Report Abuse Support is set up for you to select items on a list to indicate what your problem is. But, there is not a item on the list to be chosen to indicate my problem with getting spam continuously in my Microsoft Outlook.
The survey did not allow me to tell me that. Therefore, the survey does not accurately reflect my opinion of Windows Live Spaces Support, and therefore negates the entire reason for having a survey, in my humble opinion.
By comparison, The Clubhouse Survey, equally as long as the Windows Live Spaces Support survey, gave ample opportunities to write in specific comments, suggestions and problems. I feel like the Clubhouse really wants to know what it takes for me to be a happy member of the Clubhouse.
I wish I could say the same for Windows Live Spaces Support. At the end of the Windows Live Spaces Support survey, as always, it said, as always: How likely would you be to recommend Windows Live Spaces? I love Windows Live Spaces, so I said “Very Likely”.
Does saying that I would be very likely to recommend Windows Live Spaces to a friend cancel out my problems with Spaces support in their eyes? I can only wonder.